Policies
Payment
Payment is required at the time of ordering.
All items from outside the 'Stock Drop' collections are handmade to order with an average turnaround of 14 days to dispatch unless otherwise noted in the product title or product description. During busy periods turnaround times may increase. Please join our Facebook Members Group for turnaround updates,
INTERNATIONAL ORDERS
All additional fees and taxes applicable to international orders are payable by the customer.
Shipping
Once production is complete, all items are dispatched tracked via Royal Mail for delivery in 2-5 days from item completion depending on the service selected during the checkout process.
If you require delivery of your item sooner you can upgrade to express production. Please contact us in the first instance to arrange this.
LOST PARCELS
If you consider your item to be 'lost' please contact me within in 28 days of the expected delivery date (a total of 42 days from order date). Orders deemed as lost after this time will not be replaced or refunded under any circumstances. Royal Mail require a period of time to pass before a parcel may be considered as 'lost' and we ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and L&L as a business, from fraudulent claims.
DELAYED DELIVERIES
Delivery delays as a result of third party services are beyond our control and we ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to full refund, including postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees.
INCORRECT ADDRESS
No refunds or replacements will be issued for orders on which an incorrect delivery address is provided.
Refunds and Exchanges
Lottie & Lysh items are subject to a strict quality control process however in the unlikely event you should receive a faulty item it will be replaced at our cost. Please contact us within 14 days to arrange a return and exchange/refund.
Should you order the wrong size Lottie & Lysh will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the same turnaround period as standard orders and are subject to fabric stock. Please note: Returns must be made in a perfect, unwashed condition within 14 days. Any item that is returned displaying signs of use and/or washing will not be replaced and will be returned to you.
Please send your return to the following address and include a note detailing your order name/number, delivery address and exchange request.
Lottie & Lysh Returns
3 Bolowthas Way
Newquay
Cornwall
TR73DB
Custom orders outside our standard website range are not refundable or exchangeable in the absence of fault.
All custom items are made to order and are exempt from the Consumer Contract Regulations in relation to 'change of mind'. Each item uses fabric that cannot be remade in to something else, and requires the time and skills of our staff members to create. We ask for your understanding in this matter and ask that you read item descriptions carefully before purchasing.
Care Instructions
We recommend washing your Lottie & Lysh items at 30 degrees and leaving to air dry. All fabrics, and each and every new bolt is wash tested prior to use and sale. Incorrect washing of your L&L items may result in shrinkage/fading. Refunds or exchanges will not be given in this instance.
Additional policies
Christmas
Due to Covid-19 we have made the difficult decision to have no Christmas cut off date. Due to the unpredictable forecast in relation to supplies, staffing levels, isolation & lockdown requirements orders are NOT guaranteed to be ready in time for Christmas. All orders are subject to fabric stocks and availability. We will continue to process orders as recommend ordering 4 weeks in advance of Christmas.
Reviews
We would love to hear what you think of Lottie & Lysh products.... and love to see photos of your little ones rocking their Lottie & Lysh gear even more! You can leave us a review on our Facebook page.
You can also join our Facebook Members Group for sneak peaks at new releases, exclusive discount codes and the change to buy and sell gently loved L&L.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lottieandlysh.co.uk (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at lottie@lottieandlysh.co.uk or by mail using the details provided below:
3 Bolowthas Way, Newquay, Cornwall, TR73DB
PAY LATER WITH KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is made to Klarna.
- Pay in 30 Days
- Pay in 3 instalments: With the financing service from Klarna you can pay for it in flexible or fixed instalments. The instalment payment is due at the end of each month following submission of a separate monthly invoice by Klarna. Further Information regarding Slice It is subject to the Terms and Conditions and Standard European Consumer Credit Information: Austria , the United Kingdom , Germany , Sweden , Norway , Denmark and Finland .
- Direct banking: Available in Germany, Austria and the Netherlands. Your account wants to be debited directly after placement of your order.
- Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your account will be in receipt of the goods or tickets / availability date of the service or in case of a subscription in accordance with the timelines communicate d. You want to be notified about the date (s) by email.
- Card Payments: Available in Germany. The amount will be posted on your card and will be processed. In case of a subscription the amount will be debited in accordance with the timelines communicate d.
- [PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS AND MARKETS USED]
The payment methods 'Pay in 3 instalments and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the results of the credit check. General information about Klarna and the user terms can be found on http://www.klarna.com . Your personal data is handled in accordance with applicable data protection law and in accordance with the information contained in Klarnas privacy statement.
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions
